Frequently asked questions
Are your products new or used?
All our pieces are authentic ex-display or showroom models — lights that have been used for presentation in Scandinavian studios or exhibitions.
Each one is carefully inspected, cleaned, and restored to ensure premium quality at a more accessible price.
How long will delivery take?
For UK orders, delivery typically takes 7–10 working days from dispatch.
All parcels include tracking and are sent via Royal Mail or DHL.
Do you offer a return policy?
Yes — we offer a 30-day return policy.
Items must be unused, in original condition and packaging, with proof of purchase.
If you wish to return an item, contact us at info@nordicstudio.co.uk and we’ll provide instructions.
Why are your prices lower?
Our pieces are authentic ex-display and showroom models — lighting that has been previously used for presentation in design studios or exhibitions.
Some items may show minor signs of display, but each one is thoroughly checked, cleaned, and carefully packaged before dispatch.
By offering these genuine Scandinavian designs as outlet pieces, we’re able to provide exceptional quality at a fraction of the retail price.
Do you ship internationally?
Yes.Although our website supports UK checkout only, we can arrange international shipping upon request.
Email us your delivery address and we’ll provide a custom quote.
Do you offer price matching?
We already price our pieces well below retail, but if you find the same genuine product cheaper from another UK retailer, email us and we’ll do our best to match or beat it.